Last Updated: 23/12/2025
This Privacy Policy is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
1. Applicability and Scope
This Privacy Policy applies to all individuals (“Data Principals”) who access or use the City Co Homes website, submit personal data through digital or offline means, or avail accommodation and related services.
City Co Homes acts as a “Data Fiduciary” under the DPDP Act and determines the purpose and means of processing personal data.
2. Categories of Personal Data Collected
- We may collect and process the following personal data:
- Identity and contact details including name, mobile number, email address
- Booking, enquiry, and accommodation-related information
- Communication records and correspondence
- Technical data such as IP address, browser type, device information, and usage logs
We do not intentionally collect sensitive personal data unless required by law or expressly provided by the Data Principal.
3. Lawful Purpose and Consent
Personal data is collected and processed strictly for lawful purposes as defined under the DPDP Act, including:
- Providing accommodation and related services
- Responding to enquiries and managing bookings
Compliance with contractual, legal, or regulatory obligations
By submitting personal data, you provide free, specific, informed, unconditional, and unambiguous consent for its processing. Consent may be withdrawn at any time, subject to legal and contractual obligations.
4. Use and Processing of Personal Data
Personal data shall be used solely for purposes stated in this Policy and shall not be processed in a manner inconsistent with such purposes, except where required or permitted by applicable law.
5. Disclosure and Data Sharing
We do not sell or monetize personal data. Data may be disclosed:
- To authorized service providers acting on our behalf under confidentiality agreements
- To comply with statutory requirements, legal proceedings, or government requests
- To protect the rights, safety, or property of City Co Homes or others
6. Data Retention and Erasure
Personal data shall be retained only for as long as necessary to fulfill the stated purposes or as required under applicable laws. Upon completion, data shall be securely deleted, anonymized, or archived in accordance with legal requirements.
7. Reasonable Security Safeguards
In compliance with the IT Act and DPDP Act, City Co Homes implements reasonable security practices and procedures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of data transmission over the internet is completely secure, and absolute security cannot be guaranteed.
8. Cookies and Tracking Technologies
The website may use cookies or similar technologies for functionality, analytics, and performance optimization. Users may manage cookie preferences through browser settings.
9. Rights of the Data Principal
Subject to applicable law, Data Principals have the right to:
- Access information about their personal data
- Request correction or updating of inaccurate data
- Request erasure of personal data when it is no longer required
- Withdraw consent for data processing
- Requests may be made by contacting us as provided below.
10. Third-Party Websites
This website may contain links to third-party websites. City Co Homes shall not be responsible for the privacy practices or content of such external websites.
11. Grievance Redressal Mechanism
In accordance with the DPDP Act, grievances related to personal data may be addressed to:
Grievance Officer
City Co Homes
Email: info@citycohomes.com
Phone: +91-7303-888-780
Response Time: Within the period prescribed under applicable law
12. Limitation of Liability
City Co Homes shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access beyond reasonable control or technical failures.
13. Amendments
This Privacy Policy may be revised at any time to comply with legal or operational requirements. Continued use of the website shall constitute acceptance of the updated Policy.
14. Governing Law and Jurisdiction
This Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in India.